Customer Service
Our commitment to customer service begins at the top. John Vitale, Citation Technologies COO, plays an important role in establishing CyberRegs' goal to exceed customer expectations. From internal customer service training to CyberRegs proficiency, we have created a company culture that stresses the importance of long-term customer relationships.
You may hear companies talk about customer feedback. We don't just "talk" about it, we act upon it. The opportunity to give us feedback via "Contact Us" is on every website page and we provide attendee surveys after every training session. We want to hear from you.
As site visitors ask questions, we post the answers on our FAQ page. Teachers always say, "No question is a dumb question." We agree. What may seem second nature to CyberRegs personnel may not be to CyberRegs' site visitors. Don't hesitate to ask questions. We want your inquires. CyberRegs subscribers have access to a more in-depth product knowledge base post-login.
CyberRegs training is complimentary. Ensuring our customers are properly trained on our products is paramount to CyberRegs success. That's why you will see over twelve open-enrollment training classes posted on our monthly calendar. These classes are available to any CyberRegs subscriber. In addition to individual one-on-one sessions and open-enrollment group workshops, we create specialized training modules for departments or teams. If this is something you would like for your organization, please email CyberRegs Customer Service with your request.
